Delete Your Trace Account & Data
Trace is developed by TKM Ventures. This page explains how to delete your Trace account and the data associated with it, or how to delete specific data without closing your account.
Delete your account (in the app)
The fastest way to permanently delete your account:
- Open the Trace app and sign in.
- Go to the Garage tab and tap the Settings (gear) icon.
- Scroll down and tap Delete Account.
- Confirm. Your account and its data are permanently removed.
Delete your account (by email)
If you can't access the app, email support@trace.xyz from the email address on your account with the subject “Delete my account”. We verify ownership and complete the deletion within 30 days.
Delete specific data (without deleting your account)
You can remove individual data at any time in the app, without closing your account:
- Remove a vehicle: Garage → the car → Delete.
- Remove a photo: open the photo and tap Remove.
- Delete a conversation: Messages → swipe the conversation → Delete.
- Clear a saved parking spot: Locate → Clear Location.
For any other data-deletion request, email support@trace.xyz.
What is deleted
When you delete your account, we permanently remove:
- Your profile — name, username, email, and phone number
- Your garage — all vehicles, photos, and details
- Your messages and conversations
- Your saved parking locations and Trace Tags
- Your Trace+ subscription record and in-app activity
What is kept, and for how long
Account and personal data are deleted within 30 days of your request. A limited set of records may be retained where required by law (for example, transaction and tax records), and are deleted once no longer legally required. Purchase receipts for Trace+ are held by Apple or Google, not by Trace — manage or cancel a subscription in your App Store or Google Play account settings.